Privacy Policy

THE OBLIGATION OF ESA STROY LLC — KAZAN PALACE BY TASIGO HOTEL — TO PROTECT PERSONAL INFORMATION

The company "ESA STROY" LLC (hereinafter Kazan Palace by TASIGO) appreciates cooperation with each guest and takes seriously the protection of your privacy. Our priority is to provide you with an exceptionally pleasant stay in our LLC "ESA STROY". Realizing that we must meet your expectations, we have created a Policy to ensure the security of the personal information of customers of ESA STROY LLC. This Security Policy specifies what information we collect about our guests (collectively referred to as "Guests"), visitors to the Kazan Palace by TASIGO website, and users of the mobile application and how Kazan Palace by TASIGO uses this information to improve the quality of customer service. Personal information is any information that we collect and register in a format that allows us to identify your identity directly (for example, name) or indirectly (for example, phone number). Personal information is any information that can be used to identify you.

The personal information we process includes the following information:

Basic data, for example, name, age, gender, passport data, and public photo;
Contact information, for example: home address, postal code, email address, and phone number;
Financial information, for example, credit card details, purchase and transaction history by item;
Health information provided by the user himself and related to the provision of services;
User preferences, for example, requests for special services, wishes, and other preferences related to hotel accommodation;
Technical information, for example, information about the device with which you interact with us (including the unique device identifier, model, type, and version of the operating system and information about the mobile network in the case of using a mobile application);
Electronic correspondence: when you contact us, for example, by sending a request or a request, the correspondence is saved and included in your data.

The ESA STROY LLC Customer Personal Information Security Policy sets out our obligations to you and describes the ways and purposes of using your personal information, as well as the basic principles and rules for its protection. Before you provide us with this information, we recommend that you read this document. By accepting the provisions of this document, you hereby agree to the Policy of ensuring the security of the personal information of clients of ESA STROY LLC.

OBJECTIVES AND BASIC PRINCIPLES AND RULES FOR COLLECTING PERSONAL INFORMATION OF GUESTS

We use personal information for the following purposes:

to ensure user-friendliness with our website and mobile application;
to identify users and user accounts;
to ensure the highest quality of customer service;
to simplify the booking procedure and provide services at the request of the client in any of our hotels;
to conduct transactions on our site (including to pay for purchases made on our site) and to support users on issues related to transactions;
for billing for accommodation;
to confirm previous transactions and resolve issues related to statements and accounts;
to contact you on issues related to your stay at the hotel;
to send newsletters about our properties and to inform you about promotions, special offers, and other events that may be of interest to you (if you have given your consent to receive such newsletters);
to conduct surveys and form focus groups to find out your opinion about our hotel and the quality of service (if you have given your consent to participate in such surveys);
to respond to a specific information request received from you about one of our hotels, resorts, or residences and to respond to other requests, requests, complaints, and suggestions from your side;
to provide you with the opportunity to participate in online promotions;
to create an owner profile stored in the real estate management system;
to analyze trends and patterns related to customers;
for conducting business, including internal tasks, for example: conducting audits, data analysis, collecting statistics, conducting market research, and troubleshooting to improve the quality of service.

Periodically, we aggregate information received from Guests to effectively analyze trends and better understand the needs of our customers. During aggregation, all personally identifiable information is deleted from the data; thus, depersonalized information cannot be associated with a specific individual.

The basic principles and rules for ensuring the security of personal information are in force at ESA STROY LLC:

Transparency. When collecting and processing your personal information, we will inform you for what purposes it is needed and who will have access to it.

Legality. We undertake to collect and process your personal information only for the purposes specified in this Policy.

Relevance and accuracy. We undertake to collect only the personal information that is necessary following the provisions of the legislation of the Russian Federation. We undertake to take all reasonable measures to ensure that the personal information we hold is accurate and up-to-date.

Storage. We undertake to store your personal information for the period necessary for its processing by the provisions of the legislation of the Russian Federation.

Access, correction, and objections. You can check, change, correct, or delete your personal information, in particular, to opt out of receiving messages about sales and promotions. Detailed contact information about the department to be contacted in this case is listed below in the article "Access and Modification".

Security. We undertake to take reasonable technical and organizational measures to protect your personal information from alteration or accidental loss, from intentional unlawful destruction, as well as from misuse, disclosure, and access to unauthorized persons.

Confidentiality. We may transfer your personal information within ESA STROY LLC or to third parties (for example, business partners and/or service providers) only for the purposes described in this Policy. In this case, we undertake to take appropriate measures to ensure the security of your personal information.

If you have any questions related to the seven principles of ensuring the security of personal information of ESA STROY LLC, contact the personal data protection department, whose contact details are indicated in the article "Access and modification".

SCOPE OF THE PERSONAL INFORMATION SECURITY POLICY

This Policy applies to:

Any processing of personal information carried out at ESA STROY LLC;
Any booking sites of ESA STROY LLC. ESA STROY LLC will do everything possible to comply with the principles described in this Policy.

THE PROCESS OF COLLECTING PERSONAL INFORMATION

We collect personal information using specialized technologies and services that allow us to track comments and electronic correspondence between you and Kazan Palace by TASIGO.

We also collect information that you provide to us in the following cases:

when creating a profile or logging in with a previously created account on our website or in the app;
when making purchases on our website;
when booking rooms on the website, when contacting the booking department by phone, or when contacting the hotel or resort administration;
during your stay at the hotel, including when filling out the registration form.

We also receive information about you from other sources, including from our business partners and open sources. We aggregate information about you obtained from various sources, including information provided by you. We may also collect information about you using cookies when you visit our website. For more information about the use of cookies, see the "Cookies" section in the "Cookie Usage Notice". Finally, we can upload your photo from open sources to get to know you when you check in and provide an unsurpassed quality of service.

CASES WHEN WE COLLECT PERSONAL INFORMATION

We may collect personal information in several cases, including the following:

Actions related to staying at ESA STROY LLC:

room reservation;
check-in and payment;
ordering food/drinks at the hotel bar or restaurant during your stay;
inquiries, complaints, and/or disputes;
participation in promotions and events:
registration in loyalty programs;
participation in customer surveys (for example, in the Customer Satisfaction survey);
participation in competitions;
subscribe to the newsletter to receive offers or promotions by email.

Transfer of information from third parties: tour operators, travel agencies, GDS booking systems, etc.

Actions on the Internet:

connection to the website of ESA STROY LLC (IP address, cookies);
filling out online forms (online booking, participation in surveys, visiting the pages of ESA STROY LLC on social networks, means of logging into various networks).

PROTECTION OF THE PERSONAL INFORMATION?

To protect your personal information from unauthorized access, use, disclosure, modification and destruction, we use a range of security technologies following applicable data protection and privacy laws. For example, all data transmitted through forms on our website, including credit card data, is necessarily encrypted. Personal information in each Kazan Palace by TASIGO property is stored under reliable protection, and we take all possible measures to exclude unauthorized persons from accessing this information.

UNPROTECTED INFORMATION

We make every effort to ensure the confidentiality of your account and personal information stored with us, however, unfortunately, complete security cannot be guaranteed. Unauthorized entry into the system, software and hardware failures, as well as several other factors can lead to the disclosure of user information. In addition, although we take all necessary security measures at our facilities, we cannot guarantee the security of personal information stored in databases of third-party companies. It should be remembered that the exchange of information by e-mail is not secure. Using email is always a risk.

Keep this in mind when requesting information from us or sending forms by e-mail (for example, through the "Contact us" section on our website). We recommend that you do not send confidential information (for example, credit card details) by e-mail. For your safety, our emails will not contain any confidential information. Also, do not forget to always close the browser window after using the booking form or website. Although the session ends after a short period of inactivity, it is best to close the browser immediately after finishing work, especially on a public computer.

CONDITIONS FOR OBTAINING ACCESS BY THIRD PARTIES TO YOUR PERSONAL INFORMATION

We may provide certain information about you to the following persons:

other TASIGO hotels;
specialists in the sale of Kazan Palace by TASIGO;
agents, contractors, and third-party service providers of Kazan Palace by TASIGO to improve the quality of service for Guests and owners;
escrow agents, third-party lenders, and loan service agents;
to potential buyers or investors in case of the sale of a share in our business or part of assets;
analysts and search engine operators who help Kazan Palace by TASIGO optimize the operation of the website and mobile application;
professional consultants and auditors;

Local and foreign regulatory authorities, public authorities, judicial authorities, law enforcement agencies, and national security agencies. If you do not want to share your personal preferences, please let the hotel know. When Kazan Palace by TASIGO engages third parties to provide services on our behalf, Kazan Palace by TASIGO guarantees that the relevant persons will ensure the protection of your personal information under the principles set out in this Privacy Notice.

If a third-party developer is involved, in obtaining information about the collection, storage, and use of personal information, please refer to the Privacy Policy on the developer's website.

If you have added your address to the list of subscribers, keep in mind that these lists are used only for internal purposes, and we do not sell or provide subscriber lists to third parties. If the Kazan Palace by TASIGO company has doubts about the legality of a particular activity, it can conduct its investigation and (or) report its results or its suspicions to the police or other law enforcement agencies.

TRANSFER OF YOUR PERSONAL INFORMATION OUTSIDE YOUR COUNTRY

Your personal information may be processed by ESA STROY LLC and its trusted third-party suppliers anywhere in the world, including countries where personal data privacy laws may not guarantee the level of protection provided by laws in your country. In particular, your personal information will be stored in the Guest profile in our centralized booking system on the server.

We take all necessary measures to protect personal information when it is transferred outside your country. These measures include data transfer agreements with standard data protection provisions.

ENSURING SECURITY

ESA STROY LLC takes appropriate technical and organizational measures by applicable legal requirements to protect your personal information from accidental loss or intentional unlawful destruction, accidental alteration or loss, as well as unlawful disclosure and access to unauthorized persons. At the moment, we are taking technical measures such as the use of firewalls, and organizational measures such as the use of an identifier and password system, physical protection, etc. When you provide your credit card information when making a reservation, SSL (Secure Socket Layer) encryption technology is used to ensure the security of the transaction.

COOKIES

Kazan Palace by TASIGO Hotel uses cookies and other data tracking tools on the website for online booking https://kazanpalace.com /. Following this Policy, you can at any time express a desire to save our data tracking tools to your device or delete them from it.

WHY DO I NEED A COOKIE POLICY?

The Kazan Palace by TASIGO Hotel has created this Policy to provide you with the necessary information and ensure transparency of our actions. From it you will learn about:

what information is processed when viewing the website of the Kazan Palace by TASIGO Hotel and for what purpose do we process it;
what rights do you have concerning cookies and other data tracking tools used by the Kazan Palace by TASIGO Hotel.

NOTIFICATION ABOUT THE USE OF COOKIES ON THE KAZAN PALACE BY TASIGO WEBSITE

The first time you visit our site www.kazanpalace.com a cookie is sent to you and an identification number is assigned to your computer. Cookies are a standard tool for tracking a user's personal preferences to improve the user's experience with the site.

Cookies allow you to provide an individual approach to the client so that you do not have to be reminded of your preferences every time you visit the site. The computer identification number allows you to record information about each work session so that we have more opportunities to help you in case you need help or support. After entering personal information on the site, the identification number will be linked to your contact information so that we can recognize you the next time we visit. We also keep track of information that may be of interest to you.

When logging in with a registered user account, cookies can be used to collect personal information for advertising purposes, as well as to provide users with more relevant content and improve the user experience of the site www.kazanpalace.com. We do not provide information about your actions on the site www.kazanpalace.com We do not collect information from other sites that you visit. For more information about the use of your personal information by Kazan Palace by TASIGO, see the Privacy Notice.

WHAT IS A COOKIE?

Cookies and other similar tools are small pieces of information that are used by the server to exchange status data with the user's browser. The status data may contain information about the session ID, language, and expiration date, information from the response fields, and other information. This data is stored in cookies when the user browses the website.

There are several types of cookies:

session cookies (deleted as soon as you exit the browser or leave the website);
persistent cookies (remain on your device until they expire or you delete them in your browser settings).

COOKIES ARE USED FOR VARIOUS PURPOSES: STRICTLY MANDATORY OPERATIONS

Cookies are necessary for the correct operation of Kazan Palace by TASIGO websites, web services, and interactive applications. If you block these files in your browser settings, we will not be able to guarantee the functionality of our sites, web services, and interactive applications. Cookies are not intended to collect information about you that could be used for advertising purposes or to track your browsing history with other sites, services, and applications.

FUNCTIONALITY

We use cookies and other technologies to take into account your preferences for the functionality of the Kazan Palace by TASIGO platforms. In particular, we use functional cookies to remember your preferences, such as language, to improve the usability of the site and provide an individual approach to each user. These cookies are not strictly mandatory, but they provide a more convenient interaction with the site.

PERFORMANCE AND ANALYTICS

We use cookies with depersonalized data that does not allow us to identify you for the following purposes:

performance analysis of our sites;
maintenance, operation, and continuous improvement of the quality of our sites;
collection and processing of aggregated data (for example, information about the number of visitors to a particular site) to determine which sections are popular with users and which are not. Among other things, this allows us to improve and update the site based on data such as the total number of visitors and page views.

For example, we may extract information from emails you have requested, including that you have opened the message, forwarded it, or clicked on a link in the message. This allows us to evaluate the effectiveness of interaction with you via electronic communication channels and provide useful information. These cookies are not strictly mandatory.

MANAGING COOKIE SETTINGS

If you do not want to accept cookies, you can block them in your browser settings. Please note that since the configuration is done at the browser level, this may lead to cookies being blocked on other sites. Detailed information about managing cookie settings in the most common browsers is provided on the website www.aboutcookies.org. Blocking cookies may make it impossible to use certain functions related to creating a user profile, and blocking strictly necessary cookies may lead to incorrect operation of the site as a whole.

THIRD-PARTY ADVERTISING AND ADVERTISING BASED ON ONLINE BEHAVIOR ANALYSIS

You can see advertisements for Kazan Palace by TASIGO hotels and services on third-party websites and mobile services, displayed based on your Internet browsing history. In addition, our advertising network partners may place their cookies on Kazan Palace by TASIGO sites and other sites to collect information about your work on the Internet to show you ads tailored to your interests. This is called advertising based on the analysis of user behavior on the Internet (OBA, online behavioral advertising). Our advertising network partners, who resort to analyzing user behavior on the Internet, are ready to provide you with information about the use of your personal information, which allows you to opt out of displaying ads (see the section "Opt out of displaying ads based on online behavior analysis" below).

REFUSAL TO DISPLAY ADS BASED ON AN ANALYSIS OF ONLINE BEHAVIOR

When displaying Kazan Palace by TASIGO ads based on an analysis of online behavior, you will see the Ad Choices icon. Clicking on this icon will take you to a website where you can change the settings or prohibit the use of data about the history of visits to sites based on which ads are displayed. The "Minim" function may be supported on your mobile device. Tracking ads" (iOS platform) or "Disable ad personalization" (Android platform), with which you can limit the use of information about your work with applications to display ads based on your interests. If you refuse to display ads based on an analysis of online behavior, you will still be shown ads, including Kazan Palace by TASIGO, but based on other information (for example, based on the content of the page you are viewing, and not based on the history of site visits). In some cases, after refusing to display ads based on online behavior, third-party advertisers may continue to collect data about the history of site visits, but this data will not be used to display ads.

APPROVAL

Some cookies can only be saved with your permission. In addition, when a visitor visits the website of ESA STROY LLC for the first time, we ask him for permission to save certain cookies and not save them without his consent. There is an information banner on the main page of the website of ESA STROY LLC, which informs you that by continuing to browse, you agree that certain cookies will be stored on your device. Having given your consent, you can revoke it at any time using one of the methods listed in the section "Deleting and/or blocking cookies".

DELETING AND/OR BLOCKING COOKIES

There are several ways to delete cookies and other data-tracking tools. Through the browser settings. Most browsers accept cookies by default, but you can change their settings and choose one of the following options: always accept all cookies, always block cookies, or accept cookies only from some senders. In addition, you can choose the mode in which for each new type of cookie you will receive a request about whether you want to accept them. You can also use your browser settings to periodically delete cookies from your device. If you want to delete cookies from a device that has multiple browsers installed, don't forget to do so in all of them. The way you set your cookie preferences depends on your browser.

Detailed information about this is provided in the reference articles:

For Internet Explorer™ users: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies.
For Safari™ users: http://www.apple.com/legal/privacy/en-ww/cookies.
For Chrome™ users: http://support.google.com/chrome/bin/answer.py?hl=en&amp amp;amp;amp;hlrm=en&amp;amp;amp...
For Firefox™ users: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences.
For Opera™ users: http://help.opera.com/Windows/10.20/en/cookies.html. You can change the settings for storing cookies in your browser at any time.

If you have allowed cookies to be saved, they can be placed in a dedicated temporary directory on the device. These cookies are only open to those websites that have created them. If you want, you can block cookies. At the same time, some functions and pages of the Kazan Palace by TASIGO website will become unavailable. It is your responsibility to block cookies.

DATA STORAGE

Your personal information will be stored for the period prescribed by law. This means that the information can be stored after your departure. We may delete your personal information if it is no longer required to achieve the goals described above. We will also store your personal information if required as part of a legal process or investigation affecting the interests of Kazan Palace by TASIGO. All financial information stored at Kazan Palace by TASIGO will be protected by the provisions of this Privacy Notice.

ACCESS AND MODIFICATION

We understand that you may be interested in what personal information we have about you. We will be happy to fulfill your request. However, to protect your personal information, you will need to verify your identity at the time of sending the request. If you request a person, you will need to present a photo ID, such as a passport or driver's license, and sign the request form. If you request another way, you will need to send a written application by e-mail, fax, or letter, enclosing a copy of the official identity card with a signature. We will also need your home and work addresses with phone numbers to verify them with the data in our archive and verify your identity. The above information is necessary to create an audit trail at your request.

The guest has the right to:

request to change and/or delete your personal information;
request to limit the ways of processing your personal information or stop processing it completely;
prohibit the processing of your personal information for direct marketing purposes;
withdraw your consent to the processing of your personal information (in cases where Kazan Palace by TASIGO processes your personal information with your consent);
request that the personal information provided by you to Kazan Palace by TASIGO be transferred to a third-party organization in a form suitable for computer input.

When you are asked for permission to provide Kazan Palace by TASIGO with personal information, you can always refuse.

If you do not want to receive marketing information about Kazan Palace by TASIGO, you can indicate this in your registration card during your stay with us or send an email to kzn.privacy@kazanpalace.com. You can accept or reject any type of interaction with Kazan Palace by TASIGO via electronic communication channels at any time. You can cancel your subscription to the newsletter at any time by clicking on the "Unsubscribe" link in the message.

If you object to the processing of your personal information or wish to revoke your prior consent to the processing of information, we will comply with your decision following our legal obligations.

This means that we will not be able to perform the actions necessary to achieve the goals described above, or you will not be able to use our services. After revoking your consent, Kazan Palace by TASIGO may continue to process your personal information in cases established or prescribed by law. Kazan Palace by TASIGO reserves the right to refuse access to your personal information within the limits established by law. If access to your personal information is denied, we will inform you of the reasons for the refusal.

If you encounter difficulties in exercising your rights, contact the employees of ESA STROY LLC directly by sending an email to info@kazanpalace.com , by phone +7 (843) 212-01-01 or by sending an email to: info@kazanpalace.com 3B Kalinina str., Kazan, 420043, Russia.

14. UPDATES

We may change this Policy from time to time, so we recommend that you review it regularly, especially when booking rooms at our hotel.

15. QUESTIONS

For all questions regarding the Policy of ensuring the security of the Personal information of ESA STROY LLC, please contact the company's employees at the specified contacts (see the item "Access and modification").

RULES OF ACCOMMODATION AND REGULATIONS OF HOTEL SERVICES

1. GENERAL REGULATIONS

1.1 These "Rules of Accommodation and provision of hotel services at ESA STROY LLC (at the Kazan Palace by TASIGO Hotel) of category 5 (five) stars (hereinafter referred to as the "Rules") have been developed in accordance with the Decree of the Government of the Russian Federation dated 11/18/2020 No. 1853 "On Approval of the Rules for the Provision of Hotel Services in the Russian Federation Federation" to determine the order and timing of the provision of hotel services. The rules apply to Guests staying at the hotel, as well as to contractors when they conclude contracts with the Contractor, including the provision of services, and agency agreements and are an integral part of these agreements. Accreditation for the assignment of category 5 (five) stars was carried out by the Limited Liability Company "Tourist Information Center of Kazan", as a result of accreditation, certificate No. 16/AA-138/30-2021 dated 11/26/2021, valid until 11/25/2024 was received. The composition of services included in hotel services is determined by the requirements established by the Regulation on the Classification of Hotels, approved by part seven of Article 5 of the Federal Law "On the Basics of Tourist Activity in the Russian Federation", depending on the type and category of the hotel.

1.2 The basic concepts used in these Rules mean:

"Hotel" — Kazan Palace by TASIGO — a hotel designed to provide temporary accommodation and other related services;
"Consumer", "Guest" - an individual who has the intention to order or purchase, or who orders or purchases and/or uses hotel services for personal and other needs not related to business activities;
"Hotel services" (hereinafter referred to as "Services") — a set of actions to ensure the temporary stay of a Guest at the hotel, performed by the Contractor in the interests of the Guest and at the request of the Guest or Customer, including basic and additional services provided to the Guest.
"Contractor" — LLC "NEO", a legal entity providing hotel Services to Consumers.
"Customer" "guest" - an individual or legal entity or an individual entrepreneur who intends to order or purchase or who orders or purchases hotel services for the benefit of the consumer;
"Booking" — securing a room (place in a room) in a hotel for the consumer on the terms determined by the request of the customer or consumer and confirmation of this request by the Contractor;
"Check-out time (check-out time)" - the time set by the contractor for the departure of the consumer;
"Check-in time" - the time set by the contractor for the arrival of the consumer;
"Room price (room space)" - the cost of temporary accommodation and other related services determined by the contractor, provided for a single price.
"Official rate" is the price of hotel rooms of various categories set by the Hotel Administration on the day of booking confirmation.
"Booking request" - an application for booking hotel rooms and other Hotel services for Guests with a total number of up to 4 people inclusive, posted on the letterhead of the Customer organization/letterhead of the Hotel, indicating contact information, seal and signature of the Customer organization, or made on-line on the website Kazanpalace.com.
"Group booking request" - an application for booking hotel rooms and other Hotel services upon arrival of at least 6 rooms within 24 hours. The Guest List is attached to the group booking request.
"Guaranteed booking" is a type of booking in which the hotel waits for the consumer until the check-out time of the day following the day of the scheduled arrival. In case of late cancellation of the reservation, delay, or no-show of the consumer, he or the customer will be charged for the actual downtime of the room (room space), but not more than a day. If you are late for more than a day, the contract is terminated;
"Non-guaranteed booking" is a type of booking in which the hotel waits for the consumer until a certain hour set by the contractor on the day of arrival, after which the contract is terminated.

1.3 The Booking Request must specify:

Full name of the Guests;
date, time of arrival/departure;
hotel room category;
number of hotel rooms;
number of additional seats (if necessary);
meals (if necessary);
additional services

1.4. "Boundary date" is the date from which the Reception and Accommodation Service of the Hotel stops all operations for accepting/changing/confirming Group booking requests, as well as unilaterally canceling all bookings that are not guaranteed.

1.5 "Closed dates" - periods established by the Hotel Administration during which:

restrictions on the sale of hotel rooms and other Hotel services apply
any discounts do not apply
check-in time is set at 15:00
check-out time - check-out time at the Hotel is set at noon 12:00 p.m.

Guests will be accommodated outside these hours (check-in and check-out hours) when paying for early check-in/late check-out under the terms of this regulation.

1.6 "Early check-in" - arrival of the Guest earlier than the time of the day of arrival (indicated in the confirmation of the booking request), in the period from 00:00 to one (Check-in time), payment for accommodation is charged in an amount not exceeding the fee for half a day (non-guaranteed reservation). In case of an unguaranteed early check-in (i.e. in the absence of prepayment in the amount of an additional day), early check-in is provided to the Guest free of charge, but ONLY if rooms are available at the time of check-in.

1.7 The hotel is open 24 hours a day.

1.8 The time specified in the Rules is the local time of the hotel and corresponds to Moscow time UTC (SU) +3.

1.9 The hotel has 66 rooms in the following categories: the highest "Suite" -1 room, the highest "Junior Suite" - 25 rooms, "1st category" - 40 rooms.

2. INFORMATION ABOUT SERVICES, BOOKING AND PAYMENT PROCEDURES

2.1. The Services are provided by the current price list and service provision regime.

2.2. The Contractor reserves the right to change the price list and other terms of Service without prior notice unless prohibited by the current legislation of the Russian Federation.

2.3. Reservations are made subject to the availability of the Service, as well as subject to the provision by the booking party of sufficient and necessary information and its agreement with these Rules.

2.4. The hotel reservation agreement is concluded between the Customer or Guest and the Contractor by drawing up a document signed by the two parties, as well as by accepting the reservation request by mail, telephone or other communication, which allows to reliably establish that the request comes from the Customer or Guest.

2.5. Booking confirmation is made by the Contractor by notifying the Customer or the Guest in any written form; the notification must contain the order confirmation number.

2.6. The booking may be non-guaranteed or guaranteed.

2.7. In case of non-guaranteed booking, no advance payment for Services is made. Cancellation of an unguaranteed reservation by a Guest is possible at any time without penalty. An unguaranteed reservation may be canceled in case of a Guest's no-show before a certain hour set by the Contractor. In case of arrival of the Guest after the expiration of the cancellation period of the non-guaranteed reservation, the Service is provided subject to availability and under the current conditions of its provision. The Contractor is not responsible for the failure to provide Services to the Guest or for providing Services to the Guest on other terms.

2.8. With a guaranteed reservation, the Guest makes a mandatory advance payment or guarantees payment for Services by bank card or cash in the currency of the Russian Federation (in rubles), in full or in part (but not less than 100% of the cost of the first night's stay at the hotel), followed by payment of the rest of the cost of Services upon arrival. The Hotel reserves a guaranteed (paid) room for the Guest until midnight (00:00) local time on the day following the day of the Guest's scheduled arrival. The Hotel reserves the right to check the bank card provided by the Guest as a guarantee of the reservation at any time after the Guest completes this reservation through a pre-authorization operation in an amount equal to the cost of the first night's stay. The terms and conditions of cancellation of guaranteed bookings are specified in the booking confirmation. In case of cancellation of the guaranteed reservation, the payment indicated in the confirmation of the guaranteed reservation will not be refunded, unless otherwise provided by the agreement concluded by the parties for booking places at the hotel.

2.9. The booking configuration can be changed before and/or after the Guest's accommodation, subject to availability and taking into account the deadlines and restrictions set by the Contractor for making such changes.

2.10. The prices for Services indicated in the information and advertising materials of the hotel and the media are not final. The hotel administration reserves the right to change the official rate for Hotel Services. Payment for Services provided by the hotel is carried out according to the current price list. The current price list for Services can be found at the reception desk of the hotel by phone. +7 (843) 212-02-13, as well as on the Contractor's website https://kazanpalace.com/kazan-palace-by-tasigo / and in the sales department of the Contractor.

2.11. Payment for Services is accepted in rubles of the Russian Federation by:

non-cash transfer to the hotel's checking account;
in cash at the hotel cash desk;
by credit card (Master Card, Visa UnionPay, MIR are accepted for payment).

2.12. The official fare indicated in the confirmed booking request is final and cannot be unilaterally changed. Accommodation for an additional person in the room is 3000 rubles. Additional guests of any age can be accommodated in an extra bed, if there are more than two guests in the room, for an additional fee of 3000 rubles. In case of a delay of visitors in the guest's room from 16:00 hours, a payment of 3000 rubles must be made for an additional guest. Check-in of an additional Guest is possible upon presentation of the original document (No. 18 of the Rules for the provision of Hotel services, approved by Decree of the Government of the Russian Federation dated 11/18/2020 No. 1853).

2.13. The guest has the right to accommodate no more than two children in the room:

children aged 0-6 years old stay with their parents free of charge, without providing an extra bed;
at the age of 7-12, a fee of 2000 rubles per day is charged in the same room with parents, with or without an extra bed;
a fee of 2500 rubles per day is charged for the accommodation of Guests (from 3 or more people) from 13 years old and above.
for additional guests (from 3 or more people) in the Presidential Suite room, a fee of 15,000 rubles is charged per day. No more than 6 guests can stay in the room at the same time.

Registration at the hotel of minors under the age of 18 is carried out based on identity documents of their parents (adoptive parents, guardians) or close relatives, accompanying person(s), a document certifying the authority of the accompanying person(s), as well as birth certificates of these minors.

2.14. The time of the scheduled check-in at the hotel is 15:00 hours on the current day. The day is calculated from 15:00 of the current day to 12:00 p.m. the next day. The guaranteed check-in previously agreed upon by the hotel and the Guest before the set time of arrival at the hotel upon prior reservation specified in this paragraph is paid in the following order:

if you arrive before 10:00, you will be charged 100% of the cost of one night's stay;
for arrivals from 10:00 to 15:00, a payment of 50% of the cost of one night's stay will be charged.

The period of stay (overnight stay) is calculated from 15:00 hours of one day (the set time of arrival at the hotel) to 12:00 p.m. of the other day (single check-out time). At the end of the paid period of stay, the Guest is obliged to vacate the room before 12:00 p.m.

In case of departure after 12:00 p.m., the payment for accommodation will be charged in the following order:

from 12:00 p.m. to 17:00, 50% of the cost of one night's stay is charged. If the estimated occupancy of the hotel is above 80%, the hotel has the right to refuse to extend the room on the above conditions;
after 17:00 hours, the full payment for the night's stay will be charged.

If you wish to extend your stay, the Guest must inform the hotel administrator no later than 12 hours before the end of the single check-out hour. The extension of the stay is made only if there is no reservation for this room. If there are available rooms, another room can be provided to the guest.

3. THE ORDER OF REGISTRATION OF ACCOMMODATION IN THE HOTEL

3.1. When making a reservation, the Guest — a citizen of the Russian Federation — provides documents by paragraph No. 18 of the Rules for the Provision of Hotel Services approved by Decree of the Government of the Russian Federation dated 11/18/2020 No. 1853, as well as documents confirming the fact of booking and (or) payment for the room. Upon arrival at the hotel, the Guest must present an identity document, namely: a citizen of the Russian Federation — an original passport of a citizen of the Russian Federation, a birth certificate, a diplomatic passport; a citizen of the Russian Federation permanently residing outside the Russian Federation — a foreign passport with a note on consular registration; a foreign citizen — a passport of a citizen of the country, visa, migration card, residence permit or diplomatic passport, birth certificate with translation into Russian. Documents are provided for all Guests staying, including minors.

3.2. Registration of a minor's residence is carried out following paragraph No. 18 of the Rules for the Provision of Hotel Services approved by Decree of the Government of the Russian Federation dated 11/18/2020 No. 1853.

3.3. Check-in and accommodation of Guests at the hotel is carried out upon presentation:

a confirmed booking form (if the Customer is an individual);*
a document confirming the payment (if the Customer is a legal entity);**
passport of a citizen of the Russian Federation certifying the identity of a citizen of the Russian Federation on the territory of the Russian Federation;
passport of a citizen of the USSR, certifying the identity of a citizen of the Russian Federation, before replacing it with a passport of a citizen of the Russian Federation within the prescribed period;
birth certificates — for a person under the age of 14;
passport of a citizen of the Russian Federation, certifying the identity of a citizen of the Russian Federation outside the Russian Federation, for a person permanently residing outside the Russian Federation;
temporary identity card of a citizen of the Russian Federation;
passport of a foreign citizen or other document established by Federal law or recognized in accordance with an international treaty of the Russian Federation as an identity document of a foreign citizen;
a document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as an identity document of a stateless person; — temporary residence permits for a stateless person;
residence permit of a stateless person.

Check-in at the hotel of minors under the age of 14 is carried out based on the identity documents of their parents (adoptive parents, guardians), and accompanying person(s), provided that such accompanying person(s) provide the consent of legal representatives (one of them), as well as birth certificates these minors. Check-in at the hotel of minors who have reached the age of 14, in the absence of legal representatives being near them, is carried out based on the identity documents of these minors, subject to the consent of legal representatives (one of them). Registration of Consumers who are citizens of the Russian Federation at the place of stay in the hotel is carried out following the Rules for Registration and De-registration of citizens of the Russian Federation at the place of stay and at the place of residence within the Russian Federation, approved by the Decree of the Government of the Russian Federation dated July 17, 1995. No. 713 "On Approval of the Rules for Registration and De-Registration of Citizens of the Russian Federation at the Place of Stay and at the Place of Residence within the Russian Federation and the List of persons Responsible for Receiving and Transferring to the Registration Authorities documents for Registration and De-Registration of citizens of the Russian Federation at the place of stay and at the place of Residence within the Russian Federation Federation". Registration of Consumers who are foreign citizens and stateless persons at the place of stay in the hotel and their removal from the register at the place of stay is carried out following the Rules for Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation, approved by Decree of the Government of the Russian Federation dated January 15, 2007 No. 9 "On the procedure for migration registration of foreign citizens and stateless persons in the Russian Federation".

* In exceptional cases, the Guest can provide the reservation number for check-in.

** In exceptional cases and subject to prior written notification, the Guest may present a Letter of Guarantee for payment from the Customer organization for check-in.

3.4. When making a reservation, the Guest (except for persons under the age of 14) fills in a registration card of the established sample, which is simultaneously a contract for the provision of hotel services — in 2 (two) copies signed by two parties — the Contractor and the Guest.

3.5. The Contractor has the right to refuse to accommodate and provide Services to persons who are under the influence of alcohol or drugs.

3.6. At the request of the Guest and in agreement with the hotel administration, visitors are allowed to stay in the Guest's room from 09:00 to 16:00 local time, provided they present an identity document. The total number of visitors in the Guest's room should not be more than 3 (three) people at a time. The presence of third parties in the room after 16:00 is allowed only on condition of their registration – presentation of an identity document and payment for accommodation Services.

The guest is obliged to be responsible for the actions of the invited visitors, including responsibility for causing damage, violation of the rules on the prohibition of smoking, and refusal to pay for Services provided to these persons. If traces of smoking are found and violations of the rules on the prohibition of smoking in the room and on the territory of the hotel are detected, the Guest may be charged an amount for additional room cleaning using the Services of a professional cleaning company of 25,000 rubles. In case of theft or loss of items from the Guest during the stay of visitors in the room, the hotel waives its obligations for safety.

3.7. The Guest's accommodation in the hotel is carried out only after payment of a security payment of 20,000 rubles and only upon provision of an identity document to an employee of the reception and accommodation service, according to the list approved by paragraph 18 of the Rules for the Provision of Hotel Services in the Russian Federation, approved by Decree of the Government of the Russian Federation dated 11/18/2020 No. 1853.

For accommodation in a room of the Presidential Suite category, the amount of the security payment is 80,000 rubles.

The security payment can be paid in cash or by card. At the same time, money is not debited from the card in favor of the hotel but is blocked on the account.

3.8. The standard time of arrival of the Guest at the hotel is 15:00 unless otherwise specified in the confirmed booking request. In case of the arrival of the Guest before the check-in time specified in the confirmed booking request, the Guest will be accommodated only if there are available rooms and subject to payment of accommodation according to the early check-in tariff.

3.9. The standard time of departure of the Guest from the hotel is the official check-out time of noon 12:00 p.m.

3.10. The number of Guests arriving, their details and deadlines hotel accommodations must comply with the confirmed booking request.

3.11. If more Guests arrive than indicated in the confirmed booking request, the hotel will take all necessary measures to accommodate them, but cannot guarantee the provision of rooms other than those booked. Payment for additional rooms/places provided is made according to the official rate of the hotel, valid on the date of accommodation.

3.12. The guest is obliged to pay for the Services provided by the hotel (purchased goods) during the stay or at the time of departure from the hotel. At the same time, a preliminary invoice can be issued at the request of the Guest. Upon departure, the Guest signs the final bill. Signing an invoice means accepting this Service (product) and agreeing to pay for this Service (product).

3.13. The Guest indicated in the confirmed booking request: — is responsible for fulfilling obligations to pay for Services (goods) ordered (purchased) by him and all Guests staying in the same room with him; — is obliged to fully compensate for possible losses (material and other damage) caused both by him personally and by all Guests staying in the same room with him.

3.14. If the agreement (booking request) provides for a security payment, the Guest has the right to pay for additional Services with funds on deposit.

3.15. The right to extraordinary service at the hotel has:

Heroes of the Soviet Union, Heroes of the Russian Federation, full cavaliers of the Order of Glory, and persons equated to them;
invalids and participants of the Great Patriotic War and persons equated to them;
other categories of citizens who, by the current legislation of the Russian Federation, have been granted the right to extraordinary services. A person who has the right to extraordinary service must present a document confirming such a right.

3.16. According to the Rules for the Provision of Hotel Services in the Russian Federation (approved By Decree of the Government of the Russian Federation No. 1853 dated 11/18/2020). The Contractor, at the request of the Consumer, is obliged to provide the following types of Services without additional payment:

calling an ambulance or other special services;
use of a first aid kit;
delivery of correspondence addressed to the Consumer to the room upon receipt;
wake up at a certain time;
other Services at the discretion of the Contractor.

4. PARKING RULES

4.1. Upon entering the hotel (hereinafter referred to as the "Parking Lot"), visitors agree to comply with and comply with these Rules.

4.2. Entry is carried out from Volkova Street (upper barrier), and exit to Kalinina Street (lower barrier).

4.3. The mode of Parking rules:

Parking is available around the clock;
entry is carried out only with parking tickets/tickets (hereinafter referred to as the "Parking Card"), the Parking Card transfer for the departure of other vehicles is PROHIBITED.
The speed of movement on the territory is not more than 20 km/h.
The person entering the territory (hereinafter referred to as the "Visitor") independently decides on entry. Upon entering the territory, Visitors agree to comply with and comply with these Rules. If there are no available parking spaces, the visitor is advised to leave the territory.
Parking and stopping of vehicles outside specially designated parking spaces marked with markings is PROHIBITED.
Payment for Parking Services is made in cash or by bank card at the hotel reception and security checkpoint at the exit, or by bank card through an automatic payment terminal located on the Parking Lot (PayPass exit gate) following the tariffs. All rates are given for one parking space. When paying for parking, any part of the hour is rounded up to the whole hour.
The territory and places of installation of payment terminals are monitored by video cameras.
Entry to the territory may be suspended for sanitary, repair, and other measures, etc. To ensure safety, with the consent of the owner of the vehicle and in his presence, a Parking employee can visually inspect the Visitor's vehicle.
In case of damage or damage by the Visitor and/or the Visitor's vehicle to the automatic payment terminal, barrier, and other Parking property (hereinafter referred to as "Parking Property"), the Visitor is obliged to compensate for the damage caused to the Parking property, by the current legislation of the Russian Federation. In case of damage to parking equipment, barrier, and other equipment, the driver is obliged to compensate for the damage caused, the cost of repair, replacement of equipment and downtime of equipment, losses caused by the driver as a result of the equipment shutdown.
Each opening of the barrier allows only one vehicle to pass.
The next vehicle starts moving only after the previous one leaves the area after the barrier. The administration is not responsible in case the barrier causes harm or damage to the Visitor or his property.

4.4. The cost of Parking Services for 1 (one) Parking space:

for guests staying at the hotel, parking is free;
the first 20 minutes of parking are free of charge;
next — 100 rubles/hour.

4.5. In case of damage or loss of the Parking Card, payment for the Parking Service is made according to the tariff according to clause 5.4. of the Rules, based on the actual time the vehicle was in the parking lot, set according to the automated parking system of the hotel.

4.6. Visitors with disabilities can use specially equipped parking spaces following the procedure established by the current legislation of the Russian Federation.

4.7. Parking is free of charge:

vehicles used to carry out the activities of fire protection, police, medical ambulance, emergency rescue services, military automobile inspection, as well as vehicles of the federal executive authority in the field of security, the federal executive authority in the field of state protection, military police of the Armed Forces of the Russian Federation, troops of the National Guard of the Russian Federation, investigative bodies of the Investigative Committee of the Russian Federation, used in connection with official necessities used to carry out the activities of fire protection, police, medical ambulance, emergency rescue services, military automobile inspection, as well as vehicles of the federal executive authority in the field of security, the federal executive authority in the field of state protection, military police of the Armed Forces of the Russian Federation, troops of the National Guard of the Russian Federation, investigative bodies of the Investigative Committee of the Russian Federation, used in connection with official necessity, with the exception of parking places for disabled vehicles marked with appropriate road signs and (or) markings, where the placement of other vehicles is prohibited;

vehicles driven by drivers with disabilities and carrying passengers with disabilities, if the identification mark "Disabled" is installed on the specified vehicles, in places for parking vehicles with disabilities, marked with appropriate road signs and markings;

electric vehicles - in any parking spaces, except vehicles in any parking spaces, except parking spaces for vehicles with the identification mark "Disabled", marked with appropriate road signs and (or) markings, where the placement of other vehicles is prohibited; vehicles belonging to diplomatic missions, consular institutions, including those headed by honorary consular officials, international (interstate) organizations and their employees accredited to the Ministry of Foreign Affairs of the Russian Federation.

Representatives are exempt from fee payment for parking the vehicle upon presentation of the appropriate certificate:

people with disabilities;
Combat veterans;
large families (their members);
owners of motorcycles.

4.8. Markup

In the Parking area, vehicles must be placed exclusively following the markings applied. If the Visitor's car is parked incorrectly and interferes with the parking of other vehicles, the Visitor pays the parking fee according to the number of parking spaces occupied by him.

4.9. Parking card A parking card is issued at the entrance to the territory. The parking card is the property of the hotel. The parking card requires careful storage, and carrying and must be preserved until leaving the Parking Lot. It is forbidden to transfer the Parking Card received at the entrance to third parties in the Parking Lot, or exchange the Parking Card with third parties.

Departure from the parking area is carried out strictly according to the Parking card received at the entrance to the parking lot. Payment for the Parking Service Departure from the parking area is carried out strictly according to the Parking card received at the entrance to the parking lot. Payment for the Parking Service is made at the payment terminals located on the parking lot or at the reception, according to the tariffs specified in clause 4.4.

4.10. It is prohibited:

forge a parking card;
enter the Parking area without obtaining a Parking card;
parking in places intended for parking vehicles of people with disabilities (disabled people), Visitors without disabilities;
parking of one vehicle in more than one parking space;
parking in driveways or outside specially designated parking spaces;
parking a car with the engine running;
making an open fire, smoking and drinking alcoholic beverages;
storage and disposal of garbage (any type of waste, solid, etc.);
enter vehicles exceeding the dimensions in height indicated by the sign 3.13 PPD of the Russian Federation before entering the territory of the underground part of the Parking Lot;
enter by composite vehicle (with trailer), freight transport;
wash, wipe, and clean vehicles;
repair and maintenance of the vehicle (refueling, replacement, refilling of any liquids and fuels, replacement of batteries, replacement, wheel pumping, etc.);
park a defective, damaged (emergency), towed vehicle. (The defective vehicle must be immediately removed from the Parking area by the forces and at the expense of the owner);
photo and video shooting without the consent of the administration;
to hold unauthorized rallies, meetings, actions, turn on loud music, etc.;
to carry out business activities, carry out advertising campaigns (paste-up, distribute leaflets, etc.) without prior approval from the administration;
cause damage to third-party vehicles and/or parking equipment and other property in the Parking Lot.

4.11. Security Storage and/or security services are not provided on the territory of the Parking Lot. The administration is not responsible for damage or theft of the vehicle, as well as the safety of things stored in the vehicle.

4.12. In the Parking area, the driver of the vehicle is obliged to:

comply with the requirements of the staff of the Parking administration and the hotel security service;
follow the rules of the road, including the requirements of road signs, marking lines and signs;
comply with fire safety requirements in the Parking Lot;
keep the Parking lot clean and tidy;
take care of parking equipment and other property located in the Parking Lot;
observe public order on the territory of the complex and Parking;
pay for Parking Services promptly according to the tariffs, as well as make other payments provided for by these Rules;
to compensate for damage caused to the Parking Lot property and/or the property of third parties.

5. ACTIONS ACCORDING TO THE SUSTAINABLE DEVELOPMENT POLICY

5.1. The Hotel is aware of the negative impact on the environment and strives to reduce it by all available means, while not reducing the high quality of the Services provided.

5.2. Guided by the principles of sustainable development, the hotel has developed the STAY IN HARMONY program, which includes the following points:

1. Adhere to the principle of reducing resource consumption by monitoring and taking measures to reduce water and energy consumption.

2. Strive to reduce the volume of waste generated and carry out separate collection, for this purpose, a local structure has been formed to manage the safe collection of various types of waste.

3. Encourage employees to collect waste separately and provide them with the opportunity to increase their knowledge of social and environmental responsibility and how to implement best practices not only at work but also at home.

4. Inform Guests about the environmental and social initiatives carried out at the hotel and provide a discount on accommodation for participation in them (Green Rate ecotarif).

5. Introduce suppliers, contractors, agents, and wholesale companies to the STAY IN HARMONY program. 6. Give priority to suppliers of locally produced products.

7. Support local communities to disseminate the accumulated experience.

6. OBLIGATIONS AND RESPONSIBILITIES OF THE GUEST

6.1. Obligations and responsibilities of the Guest:

comply with these Rules;
do not disturb other hotel Guests, observe silence and public order in the room, premises, and on the territory of the hotel;
take care of the property of the hotel, keep the room clean, in the premises and on the territory of the hotel;
comply with fire safety regulations;
if signs of an emergency condition of plumbing, electrical and other equipment are detected, immediately inform any hotel employee;
pay for the Services provided by the hotel on time and in full;
to compensate for damages in case of loss or damage to the property of the hotel;
do not leave unauthorized persons in the room in your absence, as well as give them the room key;
do not take the property of the hotel out of the room;
do not store bulky items, weapons, ammunition, explosives, chemical, radioactive and toxic substances, explosive devices, narcotic and psychotropic substances, other items that threaten public safety and order in the room;
do not move furniture and equipment in the room and hotel premises;
do not smoke in the room, indoors and on the territory of the hotel. In accordance with paragraph 5, paragraph 5, Article 12 of Federal Law No. 15-FZ dated 02/23/2013 "On Protecting the Health of Citizens from Exposure to Ambient Tobacco Smoke and the consequences of tobacco consumption", tobacco smoking is prohibited in premises intended for the provision of hotel services. The Guest hereby confirms that he is also aware that smoking in the room will entail the need for compensation by the Guest for damage to the hotel in the form of costs for future cleaning (ionization, cleaning furniture, prolonged ventilation, use of odor absorbers, washing curtains, tulle, textiles) in the amount of 25,000 (twenty-five thousand rubles);
do not accommodate Guests in the room without paying and registering their stay at the hotel;
do not leave underage children unattended alone in the room and on the territory of the hotel.

6.2. In case of violation by the Guest of clause 6.1. of these Rules, the hotel has the right to terminate the provision of Services unilaterally.

6.3. The Guest has the right to terminate the Service agreement at any time, provided that the Contractor pays the cost of the Services rendered.

6.4. The guest takes note and does not object to use in the premises and on the territory of the hotel (except for residential rooms and toilet cubicles) video surveillance systems.

6.5. Professional shooting on the territory and in the hotel building is possible only upon agreement with the hotel administration. It is prohibited to take professional photo/video shooting without the written permission of the hotel in the office premises, the kitchen of the restaurant, and other premises closed to public access. Photo/video shooting can be carried out by the law of the Russian Federation dated 12/27/1991 No. 2124-1 "On Mass Media" by a journalist upon presentation of a press card in public access areas, namely: in halls, elevators, hotel rooms, conference rooms, restaurant halls.

7. OBLIGATIONS AND RESPONSIBILITIES OF THE CONTRACTOR

7.1. The Contractor ensures the quality of the Services provided by the terms of the Service agreement, including the one concluded with the Guest agent based on the agency agreement, and in the absence of the above agreements — following the requirements usually imposed on these Services.

7.2. The Contractor is obliged to ensure the placement of information provided for in clause 9.10 of the Rules for the Provision of Hotel Services in the Russian Federation, approved by Decree of the Government of the Russian Federation dated 11/18/2020 No. 1853.

7.3. The hotel Administration has the right to replace the room provided to the Guest and demand the immediate release of the room occupied by the Guest if it is necessary to carry out emergency repair, sanitary, epidemiological and other works aimed at eliminating the causes that pose a threat or hinder the quality and safe provision of Services.

7.4. The Hotel Administration has the right to refuse to provide Services to the Guest and evict the Guest from the hotel in case of violation of these Rules, late payment for Services provided by the hotel, as well as committing (attempts to commit) illegal actions by the Guest against the hotel staff and (or) other Hotel Guests that threaten the safety of life, health, honor, dignity and (or) the property of other persons.

7.5. The hotel Administration reserves the right to access the room without prior agreement with the Guest in case of an emergency, as well as in case of violation by the Guest of these Rules of Public Order and other official necessities.

8. OTHER CONDITIONS

8.1. The Contractor is not responsible for material and (or) moral damage caused to the Guest for reasons beyond the Contractor's control.

8.2. The Contractor is not financially responsible for the property of the Guest left in the common areas of the hotel.

8.3. In case of deficiencies in the provision of Services, the Guest must immediately notify the Contractor. If it is impossible to eliminate the shortcomings, the Guest must state his claims in writing. Failure to comply with this condition may serve as a basis for a complete or partial refusal to satisfy the claim.

8.4. In the case of sending Guests to the hotel by the Customer, the Customer is directly responsible for the accuracy of the information related to these Rules.

8.5. These Rules for the provision of hotel services in LLC "ESA STROY" (Kazan Palace by TASIGO) are the official offer. The Hotel reserves the right to make changes and additions to these Rules.

LEGAL INFORMATION Kazan Palace by TASIGO